Refund policy

Cancellation Policy

Cancellation Policy – Shreedhara Jewels

1. Customer Cancellation

Customers can request cancellation before the order is shipped or fulfilled.

Cancellation is allowed only if:

The order has not been dispatched
The order has not been handed over to the courier partner
The cancellation request is raised within the allowed cancellation window

2. How to Cancel

You may cancel through the order page if the option is available, or email us at:

shreedharajewels.official@gmail.com

Please mention your:

Order number
Registered email/mobile number
Reason for cancellation

3. Cancellation After Shipping

Once the order is shipped, cancellation may not be possible. You may still contact us, and we will guide you based on the order status.

4. Cancellation by Shreedhara Jewels

We may cancel an order if:

Product is out of stock
Payment is not confirmed
Address is incomplete or non-serviceable
Order appears suspicious or fraudulent
Courier service is unavailable for the provided location

If we cancel a prepaid order, the refund will be processed to the original payment method.

Return, Replacement & Refund Policy

Return, Replacement & Refund Policy – Shreedhara Jewels

We want you to have a smooth shopping experience. Please read our return and refund terms carefully before placing an order.

1. Return Eligibility

Returns or replacements are accepted only in the following cases:

Wrong product delivered
Damaged product received
Defective product received
Product is different from what was shown on the website

Indian e-commerce rules do not allow sellers to refuse return/refund where goods are defective, deficient, different from advertisement, or delivered late except in force majeure situations.

2. Return Request Timeline

You must raise a return or replacement request within 24 hours of delivery.

Email us at:

shreedharajewels.official@gmail.com

Please include:

Order number
Clear photos of the product
Clear photos of packaging
Unboxing video, if available
Reason for return or replacement

3. Mandatory Condition

The product must be:

Unused
Unworn
Undamaged after delivery
In original packaging
With tags, invoice, and accessories if provided

4. Non-Returnable Items

Returns may not be accepted for:

Products damaged due to customer handling
Used or worn jewelry
Products without original packaging
Customized or personalized products
Items returned without approval
Minor color differences due to screen/display settings

5. Refunds

Once the returned product is received and inspected, we will notify you about approval or rejection of the refund.

If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

6. Replacement

If a replacement is approved, we will ship the replacement product after verifying the issue and product availability.

7. Return Shipping

If the product is wrong, damaged, or defective, Shreedhara Jewels will assist with return shipping where applicable. For other approved cases, return shipping charges may be borne by the customer.